Payment Terms and Conditions.

1. Payment Policy 1.1. Advance Payment: All therapy sessions must be paid in full prior to the scheduled appointment. This ensures your session time is reserved and allows us to focus on providing the best possible care without administrative concerns during the session. 1.2. Payment Methods: We accept various forms of payment including credit/debit cards, bank transfers, and other secure online payment options. Detailed instructions will be provided upon booking.

2. Cancellation Policy 2.1. Notice Requirement: If you need to cancel or reschedule a session, we require more than 24 hours' notice. This policy helps us manage our schedule and offer the time slot to other clients in need. 2.2. Late Cancellations: Cancellations made within 24 hours of the scheduled session will not be refunded. However, under certain circumstances and at our discretion, we may offer to reschedule the session without additional charges. 2.3. Missed Sessions: If you miss a session without prior notice, the full session fee will be charged. We understand that emergencies happen, and we will consider such cases individually.

3. Refund Policy 3.1. Refunds for Advance Payments: If you cancel a session with more than 24 hours' notice, you are entitled to a full refund of the advance payment. Refunds will be processed within 7 business days. 3.2. Non-Refundable Situations: Payments are non-refundable if a session is cancelled within 24 hours or if the session is missed without notice.

4. Session Changes by Therapist 4.1. Therapist Cancellations: In the unlikely event that your therapist needs to cancel or reschedule a session, we will notify you as soon as possible. You will be offered a full refund or the option to reschedule the session at a mutually convenient time. 4.2. Session Rescheduling: Any sessions rescheduled by the therapist will not incur additional charges.

5. Financial Responsibility 5.1. Insurance: We do not bill insurance companies directly. It is the client’s responsibility to seek reimbursement from their insurance provider if applicable. 5.2. Outstanding Balances: Any outstanding balances must be settled before new sessions can be booked. We reserve the right to suspend services until all payments are made in full.

6. Confidentiality and Security 6.1. Payment Information: All payment information is processed through secure and encrypted channels to ensure the confidentiality and security of your financial details. 6.2. Personal Information: We are committed to protecting your privacy and personal information as outlined in our Privacy Policy.

7. Submission of Intake Form: To ensure the best possible support during sessions, all clients are required to complete and submit the intake form prior to the scheduled session. If the form is not received within the specified timeframe, the session may be cancelled and a refund issued at the discretion of the practitioner. Failure to complete the form may result in the session being postponed or cancelled entirely.

8. Contact Information If you have any questions or need further clarification regarding our terms and conditions, please contact me Nicola@stillmindtherapies.com